Privacy Policy

Last updated: September 2026

The Canadian Centre for Hope and Healing (“CCHH”) is committed to protecting your privacy and handling personal information thoughtfully and responsibly.

This Privacy Policy explains how information may be collected, used, and shared when you visit centreforhopeandhealing.ca or contact CCHH through this website.

This policy relates specifically to use of the CCHH website. Personal health information collected in the course of providing psychotherapy services is subject to additional privacy, confidentiality, record-keeping, and professional requirements.

Information collected when you visit this website

This website is hosted by Squarespace. When you visit the website, Squarespace may collect information needed to operate, secure, and improve the website and its services. This may include:

  • information about your browser, network, and device;

  • your IP address;

  • webpages you visited before arriving at this website;

  • pages you view while using this website; and

  • information about how you interact with the website.

CCHH also uses Squarespace's built-in analytics to better understand how visitors use the website. Analytics information may include page visits, clicks, scrolling, searches, referring sources, and timestamps.

This information is used to understand general website traffic and activity and to help maintain and improve the website. CCHH does not currently use third-party advertising or marketing tracking tools.

Cookies

This website uses cookies and similar technologies. Some cookies are necessary for Squarespace to securely operate and provide the website.

CCHH has configured the website so that non-essential analytics and performance cookies are restricted unless you choose to accept them.

When you visit the website, you can Accept All, Decline All, or Manage Cookies to choose your preferences. You can also access the site's Cookie Preferences to review or change your choices.

Information you choose to provide

If you contact CCHH using the website contact form, we collect the information you choose to provide. Depending on the information you enter, this may include your:

  • first and last name;

  • email address;

  • telephone number;

  • inquiry subject; and

  • message.

This information is collected for the purpose of receiving, reviewing, and responding to your inquiry.

The contact form is intended for general inquiries. Please keep messages brief and avoid including sensitive personal or health information.

Submitting an inquiry through the website does not establish a therapist-client relationship.

Booking and psychotherapy services

Online booking and clinical practice-management services are provided through Jane, a third-party practice-management platform. CCHH currently provides links to Jane rather than collecting booking information directly through this website.

When you follow a link to an external service such as Jane, information you provide through that service is handled in accordance with the privacy practices applicable to that platform and CCHH's clinical privacy obligations.

Information collected as part of psychotherapy—including intake information, clinical records, and other personal health information—is handled separately from ordinary website analytics and is subject to applicable privacy legislation, professional standards, and CCHH's clinical privacy and confidentiality practices.

Payments

CCHH does not collect or store payment-card information through this website.

Payments for psychotherapy services are managed through CCHH's practice-management and payment-processing services, including Jane and its associated payment-processing systems.

How we use and share information

Personal information collected through this website is used only for purposes reasonably related to operating the website and responding to inquiries, including:

  • responding to messages or requests;

  • operating, maintaining, and securing the website;

  • understanding general website traffic and use;

  • improving website information and functionality; and

  • meeting applicable legal or professional obligations.

CCHH does not sell personal information.

Information may be processed or stored by service providers that support the operation of the website, such as Squarespace, or disclosed where permitted or required by law.

External links and social media

This website may contain links to external websites or services, including Jane and CCHH's social media pages.

Following an external link takes you to a website or service that CCHH does not control. Those services may collect information according to their own privacy policies and practices. CCHH encourages visitors to review the privacy information provided by those services where appropriate.

Retention and security

CCHH takes reasonable steps to protect personal information against unauthorized access, use, disclosure, loss, or misuse and limits the collection and retention of information to what is reasonably necessary for its intended purpose and applicable obligations.

No method of electronic communication, internet transmission, or electronic storage can be guaranteed to be completely secure. For this reason, please do not use the website contact form to send detailed or sensitive personal or health information.

Your privacy choices

You can use the website's Cookie Preferences to manage your choices regarding non-essential cookies.

You may also contact CCHH if you have questions about personal information you have provided through the website or would like to request access to or correction of that information, subject to applicable legal requirements and exceptions.

Questions about privacy

Questions or concerns about this Privacy Policy or CCHH's handling of personal information may be directed to:

Canadian Centre for Hope and Healing
✉ hello@centreforhopeandhealing.ca
☎ 416-613-9456